General conditions of return of goods:
Return and Refund Policy
Returns and refunds are possible under the following conditions.
The customer must receive the goods from the Tipax or cargo officer and carefully inspect the product at the time of delivery.
If the customer notices any damage or problem caused during transportation, the customer must not accept the product.
If the product has visible defects or apparent damage, the customer must ask the courier to prepare an official damage report.
We only review and process return requests when the customer submits the official delivery damage report.
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Cases Not Covered by the Return and Refund Policy
The return and refund policy does not apply in the following cases.
Any handling of the product, including use, manipulation, opening the seal, or tearing the label, cancels the possibility of returning the product or canceling the purchase.
Therefore, before opening or using the product, customers must check the expiration date, ensure the product matches the information on the website, and review all related details.
Product Review After Return
After the warehouse receives the returned product, the quality control department reviews the issue reported by the customer.
If the quality control team confirms the problem and verifies the claim, the company replaces the product or refunds the payment.
If the team does not confirm the issue, the warehouse returns the product to the customer.
Product Replacement Conditions
The company replaces returned products only if the item is available in stock.
If the product is not in stock, the company refunds the payment after completing the return process.
Defects or Product Mismatch
If the customer finds a defect or mismatch in the product, the customer must submit a return request within one day after receiving the product.
The customer must register the request in the website’s return section or contact customer support and provide a clear explanation.
After reviewing and approving the request, the support team starts the return or replacement process.
Refund Conditions
After the warehouse in Tehran receives the returned product, the quality assurance team inspects it and confirms the reported issue.
After confirmation, the system adds the amount to the customer’s account credit.
If the customer requests a bank refund, the customer must provide bank card details that match the name of the original order holder and notify the support team.
The company reviews and confirms the return within 24 hours after receiving the product.